Frequently Asked Questions
Everything you need to know before booking a call.
Product
What exactly is Managed OpenShift? +
A dedicated OpenShift cluster provisioned exclusively for your organisation, hosted in our Netherlands data center. Stakater manages all upgrades, lifecycle operations, and platform health. You get a cluster — we run it.
What is SAAP? +
SAAP (Stakater App Agility Platform) is Managed OpenShift plus a complete, pre-integrated developer platform — GitOps with ArgoCD, CI/CD with Tekton, secrets with Vault, multi-tenancy with MTO, monitoring, logging, backup, and a developer portal with Backstage. All managed by Stakater.
Can I start with Managed OpenShift and add SAAP later? +
Yes. You can start with just the managed cluster and add the full SAAP platform at any time. Contact us to discuss the upgrade path.
How long does provisioning take? +
Your cluster is provisioned in under 15 minutes. The full onboarding call and configuration discussion typically takes 30 minutes before that.
Infrastructure & Compliance
Where is my data hosted? +
All clusters are hosted exclusively in our Netherlands data center. Your data never leaves Europe and is never processed by US-jurisdiction infrastructure.
Is Stakater Cloud GDPR compliant? +
Yes. Our infrastructure is designed to support GDPR compliance. We offer Data Processing Agreements (DPAs) and all processing occurs within the EU.
What about DORA and NIS2? +
Our infrastructure and operations are aligned to DORA requirements for financial services and NIS2 for critical infrastructure organisations. Contact us for a detailed compliance discussion.
What certifications do you hold? +
We are certified to ISO 27001:2022 (information security management) and ISO 9001:2015 (quality management). Both certifications are audited annually.
Pricing & Commercial
Is the Red Hat subscription included? +
Yes. The Red Hat OpenShift subscription is included in your Stakater Cloud pricing. There is no separate Red Hat bill.
Are there egress fees? +
No. We do not charge egress fees. Your monthly subscription is the total cost.
What is the minimum commitment? +
We offer monthly and annual subscriptions. Annual subscriptions come with a discount. Contact us to discuss what works for your organisation.
Can I scale my cluster? +
Yes. You can add nodes or change node sizes at any time. Changes are applied by our SRE team with zero downtime.
Operations & Support
What does Stakater manage day-to-day? +
Stakater SRE manages all cluster upgrades, patch management, incident response, capacity planning, and platform health monitoring. You never need to think about platform operations.
What support options are available? +
Standard support (8/5, ticket-based) is included with all plans. Premium support (24/7, phone + ticket, priority queue, named technical contact) is available for an additional €2,000/month.
What happens if I want to leave? +
You own your data and workloads. We will help you migrate out cleanly. OpenShift is a standard platform — your applications are not locked into proprietary APIs.
Do I need my own platform team? +
No. That is the point. Stakater Cloud is designed so you do not need internal platform engineers. Our SRE team is your platform team.
Ready to stop managing infrastructure?
Book a 30-minute call with our OpenShift experts. We'll scope the right solution for your team and have you up and running in days — not months.